Is Your Technical Communication Ineffective?
Watch 1-minute video overviews of our technical writing & training services.
SOPs, LOTO, manuals, knowledge bases, tutorials, & digital work instructions.
Brevity at Work LLC helps your business communicate technical information with clarity, brevity, & impact.
The result? Your message:
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gets heard despite short attention spans, interruptions, & information overload.
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produces real results - reduced human error & improved performance.
Watch 1-minute video briefs below to see how our services can help solve your problems!
PROBLEMS WE SOLVE
Nobody reads procedures or safety documents...
1
COST
Procedures are skimmed, leading to misunderstanding and costly error. Tragic consequences occur when safety procedures like LOTO are not done correctly.
A modest 200 procedures can cost a million dollars to produce, review, and control - a high price if they are underutilized and lead to error.
SOLUTION
Brevity at Work can create concise, visual procedures that instantly communicate hazards and best practices. Various mobile-ready formats are available. We also custom design for your application.
Well-designed work instructions:
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Immediately identify hazards & controls.
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Provide overview of tasks.
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Show step-by-step instructions.
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Communicate best practices.
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Leverage visuals to keep instructions brief.
Nobody reads procedures or safety documents...
2
We've got a shortage of skilled workers & many will change jobs or retire...
COST
Skilled labor shortage impairs growth and performance. It's vital to capture your best workers' experience before they leave or retire.
Videos help visualize how to do tasks correctly. Improvement opportunities may be lost if videos for key tasks are not readily available.
SOLUTION
Brevity at Work can capture best practices from your most valuable workers, and create a multimedia knowledge base that workers enjoy using to learn on the job or on the go.
Ensure consistent high quality for tasks like these:
1. Installation
2. Assembly
3. Skilled Trades
4. Repair
5. Customer Service
Keeping our documentation up-to-date with product changes across all models is a time-consuming chore!
3
COST
Making changes manually for each model - as required if using Microsoft Word or Adobe InDesign - multiplies editing costs.
SOLUTION
Brevity at Work can transform your user guides using topic-based authoring in a user-friendly XML editor like MadCap Flare:
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Make content changes once. Guides that share content update automatically.
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Publish into multiple formats from a single source.
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Rapidly answer users' questions with engaging multimedia.
Benefits to product users:
1. Faster answers to questions
2. Mobile information access
3. Easy navigation
4. Multimedia
Nobody reads procedures or safety documents...
We need to give instructions for handling a variety of situations & customer needs. They change each time the process is done.
4
COST
Overly complex - everything but the kitchen sink - procedures are hard to follow and lead to costly errors.
SOLUTION
Brevity at Work can create easy-to-follow Process Street templates that dynamically:
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Provide instructions, forms, and data needed for customer and situation at hand.
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Record data and track process.
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Pass responsibility between individuals as tasks are completed.
Each time process is repeated, you'll have exactly what you need - no more, no less!
Audits, quality testing, LOTO, & client onboarding are examples:
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Steps depend on data/conditions collected/observed or services needed/requested.
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Data can be collected as SOP is being used.
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Completed SOP becomes a "system of record".
Our Happy Clients
Most with Multiple Engagements
Hurry! - Limited Time.
FREE ACCESS to Valuable Video Seminar with Signup
HOW TO WRITE BRIEF EFFECTIVE EMAIL THAT BENEFITS YOUR CAREER
1 MINUTE PREVIEW
Seminar teaches:
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How to make subject line convey purpose instantly.
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How to ensure main points stated before attention span of reader runs out.
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How to make it easy for reader to respond... and much more.
CLICK VIDEO TO SIGN UP FOR FREE SEMINAR
Click video to view seminar
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Learn best practices for writing email that gets things done.
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Reduce time spent on email. Recover days of productive time!